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Currently our customer support operations is very manual and we are growing. We’d like to implement AI automation that would both A) help answer customer questions but also 😎 help take common actions (refunds, issue credit, cancel subscriptions etc) -- initially after human review. We use Stripe and have our own API for our backoffice tools.

My questions are: 1) can intercom handle off of this? And 2) If I want to find a consultant or expert to help us implement this, any recommendations?

Hey ​@Rushabh Gandhi weekend support engineer Paul here.

Yes! You can combine Fin (our AI agent) with Workflows and Custom Actions to:

  • Answer customer questions automatically using Help Center content and AI

  • Trigger actions like issuing refunds or canceling subscriptions via your own API, using Custom Actions inside Workflows

  • Optionally route those actions for human review first, before anything goes live

You can even integrate with Stripe or your internal tools securely through Data Connectors or Webhooks.

Reach out to our team for more indepth support here and we will guide towards setting this up.

​@Paul Byrne - thanks for the response. When you say ‘reach out to our team’, can you tell me how? All I see is self help options in out account.

​@Rushabh Gandhi It’s Mat from the Support Engineering Team 😀

You simply need to open up a new conversation using the Messenger icon on the right lower side of the screen.

This one:
 

 

​@mateusz.leszkiewicz thanks. I am not able to get past Fin. Is there a human I can reach out to or someone that can reach out to me to discuss implementation services? We’d like to purchase.

​@Rushabh Gandhi well that’s weird Fin usually is directing to the human support upon request.

I’ve created a conversation with our team in Intercom. Someone will be with you shortly to discuss your subscription plan options.

Adding. @Milan ​@Nathan Sudds ​@conor ​@Roy and any other super users and experts to connect with ​@Rushabh Gandhi who’s looking to hire a consultant for help and support.

 ​@Rushabh Gandhi  Very happy to have a chat and see if I can help here! You can either send a private message, or find a time that suits you here: https://calendly.com/conorpendergrast/30min

 

Thanks ​@Diana Tripac !

Adding. @Milan ​@Nathan Sudds ​@conor ​@Roy and any other super users and experts to connect with ​@Rushabh Gandhi who’s looking to hire a consultant for help and support.

Thanks ​@Diana Tripac ,  I’m doing a lot of work with these things right now with clients and would be happy to connect as well ​@Rushabh Gandhi 

Feel free to DM or my calendar link is in my signature, the short answer as some others have shared is yes Fin can help and it’s actually really good at these things once you get the APIs and Integrations connected -- there’s some tweaking you may need to do with the prompts and sometimes adjustments to the API endpoints to better service Fin but overall it’s a huge win!

 

Thank you ​@Diana Tripac! ​@conor ​@Nathan Sudds - scheduled calls with you, looking forward to chatting!

​@mateusz.leszkiewicz - thank you, someone reached out.

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