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How to exclude spam/marketing emails from Fin for email

  • February 10, 2025
  • 1 reply
  • 13 views

Hi! 
I'm currently in the process of setting up Fin for email. As we'd like to offer personalized (Human) Customer Support to our Users, I want to set up Fin for email for Leads. However, 56% of our emails sent by Leads are spam/marketing messages, and I don't want to be charged for all these emails.

In related topics (How to avoid Fin trying to offer solutions to marketing emails and other spam?) I see that other users tag these emails and exclude them from Fin's audience. However, I'm not sure how to identify these emails as such so I can set up my workflows and give them a tag. Does anyone have some advice? 🙏 

Thanks in advance!

Best answer by Adam Warden

Hi there! 

 

The way I dealt with spam was by getting the sender’s email address and setting up a rule for Fin to ignore the email. This kept reoccurring email addresses from getting a response from Fin, but any new email address I would have to manually add to the list. There may be a less manual way of doing this but this is how I was able to deal with the issue.

 

Hope this helps!

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1 reply

Adam Warden
  • New Participant
  • 4 replies
  • Answer
  • February 11, 2025

Hi there! 

 

The way I dealt with spam was by getting the sender’s email address and setting up a rule for Fin to ignore the email. This kept reoccurring email addresses from getting a response from Fin, but any new email address I would have to manually add to the list. There may be a less manual way of doing this but this is how I was able to deal with the issue.

 

Hope this helps!


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