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Fin demo won't import support site


Hi

Our support site is fairly standard and uses wordpress but Fin won’t import it. https://help.fliplet.com/ any idea why? I also tried https://help.fliplet.com/help-center/ but that failed as well.

We’d love to be preparing ourselves when Fin becomes available. It worked successfully on our dev documentation at developers.Fliplet.com so I am wondering what is wrong with the above site.

Best answer by Michelle F11

Hi @Ian Broom , we dug in with the eng team and the issue with your import was due to proxy error blocking us. We have fixed the issue and tested with your site and it’s importing now. If you try the import now it should work. Let me know if you have any other questions. Cheers, Michelle

Ian Broom wrote:

Hi

Our support site is fairly standard and uses wordpress but Fin won’t import it. https://help.fliplet.com/ any idea why? I also tried https://help.fliplet.com/help-center/ but that failed as well.

We’d love to be preparing ourselves when Fin becomes available. It worked successfully on our dev documentation at developers.Fliplet.com so I am wondering what is wrong with the above site.

 

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6 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
  • May 16, 2023

@Ian Broom Jennifer here from Intercom

This demo is for testing only, and therefore may be inaccurate or unreliable. 

I’ve added a helpful article below for when the Fin demo doesn't import a Help Center correctly.

Fin demo didn't import my help centre correctly

Hope this helps 🙏🏻


  • Author
  • New Participant
  • 2 replies
  • May 17, 2023

Thanks Jennifer! I had reviewed that article and the answers didn’t help unfortunately.

Perhaps you can help: We are already an intercom customer so I was hoping we could get someone to tell us how we can test Fin with our site so we can commence reviewing it internally, we are really interested.


Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • May 17, 2023

Hi @Ian Broom !

Have you signed up for the Waitlist? Currently, you’ll need to wait until your workspace makes it’s way up the Waitlist before you can add it to your actual workspace. Once you are able to add it to your workspace and get everything set up, you’ll have a 14 day free trial after setting it live!

Regarding the issues that you’re having with uploading your help center on the demo page, it’s probably best for you to write into the Support Team via the Messenger. That way they have access to your Intercom workspace and the logs associated with your attempted Help Center ingestion.


Hi @Ian Broom , we dug in with the eng team and the issue with your import was due to proxy error blocking us. We have fixed the issue and tested with your site and it’s importing now. If you try the import now it should work. Let me know if you have any other questions. Cheers, Michelle

Ian Broom wrote:

Hi

Our support site is fairly standard and uses wordpress but Fin won’t import it. https://help.fliplet.com/ any idea why? I also tried https://help.fliplet.com/help-center/ but that failed as well.

We’d love to be preparing ourselves when Fin becomes available. It worked successfully on our dev documentation at developers.Fliplet.com so I am wondering what is wrong with the above site.

 


  • Author
  • New Participant
  • 2 replies
  • May 23, 2023

Thanks @Michelle F11 ! I tried again and I immediately got an error with https://help.fliplet.com If it worked for you, could you share with me the demo URL so I can review?

 


Hi @Ian Broom sorry for the delay, I checked with the team and the fix for proxy issue seemed to still be patchy (sometimes it would import, sometimes it wouldn’t). We’ve tested a couple times and it’s importing your site correctly, here’s a demo link you can test it out. 

 

Ian Broom wrote:

Thanks @Michelle F11 ! I tried again and I immediately got an error with https://help.fliplet.com If it worked for you, could you share with me the demo URL so I can review?

 

 


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