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My video embed does not show up on my post when I go live

  • June 15, 2023
  • 1 reply
  • 217 views

 

When I go live with my post, my embedded video does not display at all. It works fine when I edit it in draft mode and plays perfectly. Why is this happening? It is also under 10mb so fits within the size specs recommended.

Pinned reply

July 14, 2023

Hey @Astrato design team 👋🏼 Shauna here from Support! 

I can see you opened a conversation within Intercom about this issue - my colleague Ivan was able to get back to you with 👇🏼

“I'm afraid that Product Tours only support Youtube, Vimeo, Wistia, Loom or Vidyard links at the moment. I'll make sure to flag support Synthesia as a feature request to our team for you 🙌 As an alternative, if possible, you can download the video from Synthesia and upload it to one of these services - maybe something you'd consider? 🤔”

1 reply

Shauna
Intercom Team
Forum|alt.badge.img+4
  • Intercom Team
  • 159 replies
  • July 14, 2023
Pinned reply

Hey @Astrato design team 👋🏼 Shauna here from Support! 

I can see you opened a conversation within Intercom about this issue - my colleague Ivan was able to get back to you with 👇🏼

“I'm afraid that Product Tours only support Youtube, Vimeo, Wistia, Loom or Vidyard links at the moment. I'll make sure to flag support Synthesia as a feature request to our team for you 🙌 As an alternative, if possible, you can download the video from Synthesia and upload it to one of these services - maybe something you'd consider? 🤔”


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