Our company has 4 products and each product has a separate section in the support site. We’re finding that Fin is looking at all the articles and is providing bad advice.
For example, the login process is different for each app. If a user says “I’m having trouble logging in” Fin gives them advice from an article on the wrong product.
To resolve this I’d like to see Fin prompt the user for the product they need help with and then restrict Fin to only use articles in that product section to generate feedback content.
Supporting multiple products with Fin
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