Hey!
Is there a possibility for macros to use values set in custom conversation attribute?
I have some extra information that I store in custom attribute but I see no way of using it in the macro.
Best answer by Jennifer K
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Using conversation attribute in macro.
Userlevel 2
+3
- Customer Support Specialist
- 443 replies
-
16 May 2023
- Answer
Hi
Jennifer here from Intercom 😊
I can confirm that only Company and People attributes can currently be used in Macros but I’m happy to pass this feedback on to our product team as a feature request for you 🚀
Hope this helps 🙏🏻
We also need that feature, would be nice to have more options with macros. Especially in side-conversations this could be really helpful!
We also need that! For a lot of different fields. It would be interesting to have the possibility to use all the attributes in the macros.
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