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Does anyone know the optimum file size for images/gifs on mobile carousels? Some of our images/gifs are taking +3 seconds to load in app

  • November 3, 2020
  • 3 replies
  • 221 views

Does anyone know the optimum file size for images/gifs on mobile carousels? Some of our images/gifs are taking +3 seconds to load in app

Best answer by Lisa B11

Hey @user432​ 👋

 

Sorry to hear you are having issues with the loading speed for your images. With images in mobile carousels, they should be a max 80x80px.

 

Let me know if that helps 😊

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3 replies

Forum|alt.badge.img+5
  • Employee
  • 250 replies
  • Answer
  • November 6, 2020

Hey @user432​ 👋

 

Sorry to hear you are having issues with the loading speed for your images. With images in mobile carousels, they should be a max 80x80px.

 

Let me know if that helps 😊


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • November 6, 2020

@lisa b11​ , Can you also add this information to the Intercom help center? 

 

That's will be helpful, also which image format is better for users.

 


Forum|alt.badge.img+5
  • Employee
  • 250 replies
  • November 6, 2020

Hey @roy s11​ 👋

 

That's actually a great shout! Will do 👍


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