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Answered

How does Intercom inform about new releases?

  • September 12, 2020
  • 2 replies
  • 2 views

So, wondering if Intercom has plans to be a bit better about giving a heads up before changing features of a service (for example, "Rules" for Visitor Auto Messages)

Best answer by Eric Fitz

Hey @bookretreats​, it sounds like the introduction of this feature caused some problems for you. Could you me an example of how this might have caused issues for you?

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  • Expert User
  • 1152 replies
  • September 13, 2020

Hi @bookretreats​ , I don't get it, what's exactly changed in Visitor auto messages? 🤔

 

It's still available (Without any changes) in Outgoing -> Chat -> Create

rules-chat

 

Maybe you accidentally clicked Inbox -> Automation -> Rules? These rules are created for Support assignment and not related to visitor auto-messages.

assign rules

Hope this reply will be hepful.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • September 14, 2020

Hey @bookretreats​, it sounds like the introduction of this feature caused some problems for you. Could you me an example of how this might have caused issues for you?


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