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What are some examples of proactive support messages?
What are some examples of proactive support messages?
Best answer by Roy
I will add one proactive support examples from my experience:
We use events to detect user errors/problems, then sending it to the Intercom and triggering different actions like In-app chat, custom bot, e-mail, Product tours.
Let say the user created a record incorrectly 3 times, we then send the Event to the Intercom to trigger the Product tour.
Sending correct events to Intercom can create good Proactive Support.
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