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Answered

Can I revert from HTML editor when creating an outbound email?

  • September 15, 2022
  • 7 replies
  • 264 views

Shauna
Intercom Team
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  • Intercom Team
  • 159 replies

When creating an outbound email, I changed to HTML editor but now I can't change back so all I can see is the HTML instead of the normal UI.'Switch to HTML editor'Example of HTML editor

Best answer by Shauna

Currently you cannot revert back from the HTML editor when creating an outbound email - you can see when you 'switch to the HTML editor'; you get this notice 👇🏼NoticeYou would need to re-create the email if you want to go back to the original UI of the email.

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7 replies

Shauna
Intercom Team
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  • Author
  • Intercom Team
  • 159 replies
  • Answer
  • September 15, 2022

Currently you cannot revert back from the HTML editor when creating an outbound email - you can see when you 'switch to the HTML editor'; you get this notice 👇🏼NoticeYou would need to re-create the email if you want to go back to the original UI of the email.


  • New Participant
  • 4 replies
  • February 1, 2023

this is honestly such a frustrating experience. It is very common to want to view the HTML of an email to make a change to something your UI doesn't allow you to change, and then go back to the WYSIWYG editor. The fact that switching to HTML completely removes your template and makes you start from scratch, and the lack of support to go back and forth, makes this incredibly frustrating and very disappointing.


  • New Participant
  • 2 replies
  • April 6, 2023

How is this not implemented yet? Even if you are showing a warning, any user is going to expect to be able to revert. Eng team, could possibly be on your backlog?


  • New Participant
  • 2 replies
  • April 6, 2023

Also, your html editor is so buggy. So even if you make the mistake of doing this, its not like you can even finish your email. 

 

Oh, and if you duplicate the email, its still in the html editor. Fun user experience...


  • New Participant
  • 1 reply
  • August 30, 2023

This is a terrible user experience! When I switch I cannot even see all the html code… 


  • New Participant
  • 1 reply
  • September 8, 2023

This is EXTREMELY frustrating. When will this actually be fixed?


  • New Participant
  • 1 reply
  • February 27, 2024

Maybe add another checkbox that says “Hey are you really REALLY sure?”


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