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How can I "sample" my audience for NPS surveys using the new Survey feature?


I'm playing around with the new Survey feature - which is very cool to have in Intercom, but I'm missing the option to spread sending the surveys over time to a big group of people.

 

For example, if I have 10,000 users who login each month, I don't want to send it to 10,000 right away. I want to send the survey to 2,500 random people each month for the next 4 months.

 

Ideas?

Best answer by Eric Fitz

Hey @user2296​, while there isn't a way to specify that a message should only be sent to a specific number of people within an audience, you could filter your audience even further to determine a control group. While it wouldn't be exactly 25%, it's the best option currently available to you.

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3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • March 25, 2022

Hey @user2296​, while there isn't a way to specify that a message should only be sent to a specific number of people within an audience, you could filter your audience even further to determine a control group. While it wouldn't be exactly 25%, it's the best option currently available to you.


  • New Participant
  • 1 reply
  • November 29, 2024

Is there a feature request for this? I feel like Surveys as a feature is incomplete without being able to specify a sample size. I don’t want to disrupt the entire audience every week or month in order to track sentiment change over time. I want to collect XXX responses/week within the audience.


mateusz.leszkiewicz
Intercom Team
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@Andrew Schorr It’s Mat from the Support Engineering Team 😀

You can also check if this feature has been recorded on our Product Wishlist in our Community? You can search and upvote existing requests or create new requests 🙌 Check out the quick guide on how the Product Wishlist works here. Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.


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