Skip to main content
Answered

How do I hide my banners or tooltips on page dynamically when I shutdown intercom on page?


I have added a banner on my page but when I shutdown the intercom it still reappears after a few seconds.

Best answer by Nathan Sudds

@Subhashree Rautray I could be wrong but I think what you are referring to may be related to chat only and not the other types of messages that are delivered by Intercom.  Either that or maybe the banner is set to generically show to all users and once you clear that the banner will still show for the “new user” when the page is loaded?

I’m not as familiar with this part of using the Intercom SDK but hope this might be helpful to you in exploring the issue. 

View original
Did this topic help you find an answer to your question?

3 replies

Kevin Bendixen
Top Expert ✨
Forum|alt.badge.img+5

What do you mean by “shutdown Intercom”?


I have created an extension where I have a button to toggle intercom injection and on sign out I’m using window.intercom(“shutdown”) and when doing this the banner does disappear but reappears after few seconds.


Nathan Sudds
Expert User ✨
Forum|alt.badge.img+5
  • Top Expert
  • 286 replies
  • Answer
  • April 14, 2023

@Subhashree Rautray I could be wrong but I think what you are referring to may be related to chat only and not the other types of messages that are delivered by Intercom.  Either that or maybe the banner is set to generically show to all users and once you clear that the banner will still show for the “new user” when the page is loaded?

I’m not as familiar with this part of using the Intercom SDK but hope this might be helpful to you in exploring the issue. 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings