I moved all of our transactional emails to intercom, but it’s a real issue that we can’t use a workaround for people who need to reset password if they have unsubscribed.
I moved all of our transactional emails to intercom, but it’s a real issue that we can’t use a workaround for people who need to reset password if they have unsubscribed.
Best answer by Shauna
Hey
In your case, regarding ‘Password Reset Emails’ - it might be best to have set up “subscription types” e.g. ‘marketing emails’ etc. then your customers when ‘unsubscribing’, can choose the ‘email group’ they want to unsubscribe from.
More information on this in the article here ➡️ https://www.intercom.com/help/en/articles/5181083-manage-multiple-email-lists-with-granular-subscriptions
I hope this helps 🙏🏼
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