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One of my proactive support messages isn't sending despite users matching rules

  • October 4, 2023
  • 1 reply
  • 163 views

One of my proactive support messages isn't sending despite users matching rules. I checked using the “check if a user matches” and Intercom agrees that the users match but is not sending the messages. 

Best answer by Shauna

Hey @Nikki Weinlein 👋🏼 Shauna here from Support! 

I’ve gone ahead and opened a conversation with our support team so that they can dig into this further for you 👀 They will need information like ‘URL to the message’ & ‘URL to the specific user profile’ - they will reach out to ask for this, so best to have this handy 🙂

Just to note; we are experiencing a little backlog at the moment but someone will be with you shortly! 

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Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • Answer
  • October 6, 2023

Hey @Nikki Weinlein 👋🏼 Shauna here from Support! 

I’ve gone ahead and opened a conversation with our support team so that they can dig into this further for you 👀 They will need information like ‘URL to the message’ & ‘URL to the specific user profile’ - they will reach out to ask for this, so best to have this handy 🙂

Just to note; we are experiencing a little backlog at the moment but someone will be with you shortly! 


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