I am trying to create a Chat message that will be sent 3 days after some event happened for the first time. I think that I was able to set up such message yesterday using “Add event or rule date” button.
However, today the button is grayed out and when I hover over it, it says “Currently you can add only one rule like this”.
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What does that mean? It this function temporarily disabled globally? Or is there some problem with our account setting or something? When will be this feature available again?
I cannot see any ongoing incident on https://www.intercomstatus.com/ . Neither I can see any note in the documentation (https://www.intercom.com/help/en/articles/5420235-send-messages-on-a-recurring-schedule and https://www.intercom.com/help/en/articles/5180516-send-repeatable-messages-based-on-events-you-track-in-intercom) that the feature is available only in some specific cases.