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Answered

Auto message before closing the unresponsive chat

  • May 29, 2022
  • 1 reply
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I need to set up an auto message that will be sent in the snoozed conversation if the customer is not responsive for X time before closing the chat.

With automation, I can set up auto-close, but not sent an additional message to make user know that the case closed due to the inactivity on their part

 

Please, let me know your ideas, Intercom community

Best answer by Lisa B11

Hey @denis t​ 👋

 

Currently, there is no way to send a message with a rule set to auto close conversations. Great shout for a feature request over @Product Wishlist​ 🙌

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  • Employee
  • 250 replies
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  • May 31, 2022

Hey @denis t​ 👋

 

Currently, there is no way to send a message with a rule set to auto close conversations. Great shout for a feature request over @Product Wishlist​ 🙌


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