I want to know how I can edit the chat replies. When a customer messages the normal chat directly, how can I edit those automatic responses?
Answered
Can I edit Operator's automatic responses?
Best answer by Eric Fitz
Thanks for clarifying, @ruby! This is our Route existing customers to support task bot. While you can't edit the replies here, you can disable this task bot if it doesn't suit you and your team. You can read more about this here.
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