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Can Intercom be used to facilitate user-to-user communication?


Is there any way user can communicate to other user including operator ??

 

hello , i'm working on setting up a loan based communication platform where borrower can communicatee with Loa Officer , Loan Processor.

 

unique id will be : user_id , loan_id , email_id

 

so ultimately this is user to user communication channel.

 

is above communication possible ??

 

 

Best answer by Eric Fitz

Hey @chase s 683​, it's not possible to configure Intercom to allow your customers to communicate with each other. It would only be possible for your teammates/employees to communicate with your customers using Intercom.

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2 replies

  • Author
  • New Participant
  • 1 reply
  • November 2, 2021

It will be Web based platform => Javascript , PHP


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • November 4, 2021

Hey @chase s 683​, it's not possible to configure Intercom to allow your customers to communicate with each other. It would only be possible for your teammates/employees to communicate with your customers using Intercom.


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