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Can we disable users from creating duplicate convos in a time frame?


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72 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 10, 2022

Hey @user2175​, I would recommend contacting our Support team directly via the Messenger in your Intercom workspace, as they'd be best placed to help you resolve this issue.


  • New Participant
  • 1 reply
  • January 11, 2022

hello, can we still join the Beta ? thank you !


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 12, 2022

Yep, your workspace has been added to the beta now, @justine​!


  • New Participant
  • 1 reply
  • January 13, 2022

Hi! @eric f11​ could you please add our workspace to beta as well? That's exactly what we need 😀


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 14, 2022

Sorry for the delay here @adam w11​, I've asked your relationship manager to add you here and I've yet to hear back from them, but I'll let you know as soon as I do.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 14, 2022

Hey @user2214​, that's been done now!


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 20, 2022

Hey @adam w11​, so sorry for the delay here, but your workspace has been added to this beta now!


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  • Innovator
  • 29 replies
  • January 20, 2022

Thanks, @eric f11​. Anything I need to do to get this to appear as an option? I've tried signing out and back in.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 20, 2022

Hey @adam w11​, that could be a caching issue. Can you try a hard refresh? (Cmd + R or Ctrl + F5)


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  • Innovator
  • 29 replies
  • January 21, 2022

Unfortunately, still a no:

Settings


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 21, 2022

Hey @adam w11​, is the setting showing in the Users tab?


Forum|alt.badge.img+2
  • Innovator
  • 29 replies
  • January 21, 2022

Negatory, @eric f11​ :)

User tab


  • New Participant
  • 1 reply
  • February 14, 2022

Hello,

 

Would it be possible if I get access to this beta feature on my account?

 

Thanks,

Bader


  • Connector
  • 9 replies
  • February 14, 2022

This would be so helpful for us! Can we be added to this beta as well? @eric f11​ 


  • New Participant
  • 3 replies
  • February 16, 2022

Hey @Eric Fitzgerald (Employee) , is there any way of setting this up only for single account users? Any rules besides the toggle you have in the Beta?


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • February 17, 2022

Hey @user2294​, you'd need to set the rules in the toggle to specifically target that individual user.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • February 17, 2022

Just checking with the team now @bader a12​, I'll let you know as soon as I have a response!


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • February 17, 2022

Just checking with the team now @jolie​, I'll let you know as soon as I have a response!


  • Connector
  • 9 replies
  • March 3, 2022

Hi @eric f11​ any update on this yet?


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • March 7, 2022

Hey @jolie​ apologies for not coming back here sooner! Your workspace has been added to this beta.


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • March 7, 2022

Hey @bader a12​, confirming that your workspace has been added to this beta!


  • 0 replies
  • Answer
  • March 7, 2022

Hey everyone, the setting to prevent multiple inbound messenger conversations is now available for all customers to use.


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