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How does Intercom pass user data?

  • November 19, 2021
  • 1 reply
  • 295 views

How does Intercom get user information, such as phone number? I have a user who has two intercom profiles the one she is chatting with me on has a different phone number than what she claims her phone number to be.

Best answer by Aparna

Hey @cybille​! You can collect the phone number through lead qualification or when you create a user in Intercom. Since the user is already in Intercom you can update the phone number for the user from their profile page or use our API or CSV. Here is a link to an article on how you can update the data for the existing user. Hope this helps!

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  • Employee
  • 328 replies
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  • November 23, 2021

Hey @cybille​! You can collect the phone number through lead qualification or when you create a user in Intercom. Since the user is already in Intercom you can update the phone number for the user from their profile page or use our API or CSV. Here is a link to an article on how you can update the data for the existing user. Hope this helps!


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