We have users who write in to us through a special bot before they are logged into their accounts. Since they come up as an unknown user, we ask them to leave their email which we collect as a data field in a custom bot. Do the summaries of the conversation get sent to that email after the user leaves the app? Are they able to continue the conversation from that email?
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If we collect email as an data field in a custom bot, will the summary of the conversation be emailed to that address after the conversation is done?
Best answer by Roy
Hello @user767 ,
Summary of the conversation will not send to Users after they complete the bot Interaction.
If a conversation is assigned to any team and they send a reply, this reply should go to the customer e-mail if they were inactive on the website.
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