I'm trying to see if it's possible to automatically send a survey when a conversation is closed.
Answered
Is it possible to automatically send an app in a conversation after an action, such as when the conversation is closed?
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Best answer by Anonymous
Hey @cory bβ we just released a new update that allows you to customize what apps are automatically sent to leads or users when conversations end. More information is below, and here is a link to the changelog.
To customize your workflows:
- Navigate to the Operator > Task Bots > For Users / For Leads area.
- Go to the βAsk for conversation ratingβ section.
- Click βUse your own app when closing conversations.β
- Choose one from the list of installed applications, or explore the Intercom App Store to install a new app to use.
This may seem obvious, but you can only use Messenger apps (in other words, apps that can be used inside the Intercom Messenger) for this functionality. I hope this helps, and let me know if you have any other questions!
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