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Crash in Android when displaying the messenger

  • November 24, 2023
  • 3 replies
  • 307 views

I’m using the latest version of the sdk. Here’s the crash output:

java.lang.IncompatibleClassChangeError: Class 'android.content.res.XmlBlock$Parser' does not implement interface 'hk.a' in call to 'int hk.a.next()' (declaration of 'h1.a' appears in base.apk)
       at h1.a.a(SourceFile:6)
       at u1.e.c(SourceFile:66)
       at u1.e.d(SourceFile:113)
       at io.intercom.android.sdk.m5.components.HomeItemKt.HomeItem(SourceFile:112)
       at io.intercom.android.sdk.m5.home.ui.components.SpacesCardKt$SpacesCard$1.invoke(SourceFile:50)
       at io.intercom.android.sdk.m5.home.ui.components.SpacesCardKt$SpacesCard$1.invoke(SourceFile:1)
       at t0.b.e(SourceFile:50)
       at t0.b.invoke(SourceFile:1)
       at g0.b2$a.invoke(SourceFile:40)
       at g0.b2$a.invoke(SourceFile:1)
       at t0.b.e(SourceFile:50)
       at t0.b.invoke(SourceFile:1)
       at m0.v.a(SourceFile:41)
       at g0.b2.a(SourceFile:466)
       at g0.j.a(SourceFile:146)
       at io.intercom.android.sdk.m5.home.ui.components.SpacesCardKt.SpacesCard(SourceFile:111)
       at io.intercom.android.sdk.m5.home.ui.HomeContentScreenKt.HomeContentScreen(SourceFile:52)
       at io.intercom.android.sdk.m5.home.ui.HomeScreenKt$HomeScreen$2$2$2.invoke(SourceFile:40)
       at io.intercom.android.sdk.m5.home.ui.HomeScreenKt$HomeScreen$2$2$2.invoke(SourceFile:1)
       at t0.b.d(SourceFile:50)
       at t0.b.invoke(SourceFile:2)
       at q.j.a(SourceFile:726)
       at q.j.c(SourceFile:357)
       at io.intercom.android.sdk.m5.home.ui.HomeScreenKt$HomeScreen$2.invoke(SourceFile:47)
       at io.intercom.android.sdk.m5.home.ui.HomeScreenKt$HomeScreen$2.invoke(SourceFile:1)
       at t0.b.d(SourceFile:50)
       at t0.b$a.invoke(SourceFile:2)
       at t0.b$a.invoke(SourceFile:1)
       at m0.d2.h(SourceFile:15)
       at m0.n.a1(SourceFile:97)
       at m0.n.x1(SourceFile:38)
       at m0.n.q0(SourceFile:192)
       at m0.n.X0(SourceFile:40)
       at m0.s.s(SourceFile:13)
       at m0.g2.i0(SourceFile:72)
       at m0.g2.J(Unknown Source:0)
       at m0.g2$k$a.invoke(SourceFile:71)
       at m0.g2$k$a.invoke(SourceFile:1)
       at androidx.compose.ui.platform.q0$c.doFrame(Unknown Source:10)
       at androidx.compose.ui.platform.o0.M1(SourceFile:34)
       at androidx.compose.ui.platform.o0.G1(Unknown Source:0)
       at androidx.compose.ui.platform.o0$d.doFrame(SourceFile:17)
       at android.view.Choreographer$CallbackRecord.run(Choreographer.java:1106)
       at android.view.Choreographer.doCallbacks(Choreographer.java:866)
       at android.view.Choreographer.doFrame(Choreographer.java:792)
       at android.view.Choreographer$FrameDisplayEventReceiver.run(Choreographer.java:1092)
       at android.os.Handler.handleCallback(Handler.java:938)
       at android.os.Handler.dispatchMessage(Handler.java:99)
       at android.os.Looper.loopOnce(Looper.java:226)
       at android.os.Looper.loop(Looper.java:313)
       at android.app.ActivityThread.main(ActivityThread.java:8751)
       at java.lang.reflect.Method.invoke(Native Method)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:571)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1135)
       Suppressed: aj.i: [m0.s1@3c1edc6, androidx.compose.ui.platform.w1@d28c187, r2{Cancelling}@abbb8b4, o0@36cacdd]

 

Best answer by Jacob Cox

Hi @Vic Blazquez !

Issues like this will require you to dig into the issue a bit deeper with our Support team. I’ve gone ahead and sent this over to them. They will reach out to you with follow up questions via the email address that you signed up with!

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3 replies

Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • November 26, 2023

Hi @Vic Blazquez !

Issues like this will require you to dig into the issue a bit deeper with our Support team. I’ve gone ahead and sent this over to them. They will reach out to you with follow up questions via the email address that you signed up with!


@Vic Blazquez I am facing the same crash, did you resolve it yet?


@Jacob Cox I created a ticket as well for the same issue, can you request support team to help me as well?


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