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iOS SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count.


We need to show users that there are additional unread responses - how is this done?

Seems the Android SDK behaviour differs and every new message is displayed as it comes in.

Best answer by Lisa B11

Hey @user1829​ 👋

 

Would you mind sending us a message through the Messenger and a Support Engineer can take a look into this for you 🙌

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4 replies

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  • Employee
  • 250 replies
  • Answer
  • April 29, 2022

Hey @user1829​ 👋

 

Would you mind sending us a message through the Messenger and a Support Engineer can take a look into this for you 🙌


  • New Participant
  • 1 reply
  • October 25, 2023

Hi @Lisa B11 

I met the similar issue that when there is an new message,  seems the `IntercomUnreadConversationCountDidChangeNotification` is not triggered in short time, and an weird behiviour in Intercom dislog is there are two unread messages be hightlighed with red dot, but the summay page only display 1 unread message. Only after I close and rerun the app, then the correct unread messges count is synced:

 


 

 


Hi there! I’m facing the same issue with this listener. Is there any update for it?


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  • Connector
  • 5 replies
  • October 6, 2024

Hi there, I have the same problem. 


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