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iOS sdk crash on ios 14.6

  • March 19, 2024
  • 1 reply
  • 37 views

When I integrate intercom sdk 15.0.1 or higher, my application will crash immediately upon launch without calling any command from intercom.
From SDK version 15.0.0 and earlier, the problem does not occur.
Crash log image as attached file.
Hope everybody help please

 

Best answer by Jacob Cox

Hey there @tientien255 !

Have you attempted installing SDK version 16.6.1  ? It looks like a similar issue was fixed in that update.

If you are still seeing an issue after performing that update then you’ll want to reach out to our support team via your workspace Messenger or at team@intercom.io and they will dig into the issue with you further!

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • March 24, 2024

Hey there @tientien255 !

Have you attempted installing SDK version 16.6.1  ? It looks like a similar issue was fixed in that update.

If you are still seeing an issue after performing that update then you’ll want to reach out to our support team via your workspace Messenger or at team@intercom.io and they will dig into the issue with you further!


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