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Is it possible to have the SDK respect dark mode for the messenger chats?

  • September 27, 2022
  • 1 reply
  • 60 views

Is it possible to have the SDK respect dark mode for the messenger chats?
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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • September 29, 2022

Hey @chris m12​ Racheal from the Support Engineer team here 👋

 

While there is not an out of the box way to do this, you could use a possible workaround. You'd want to create a custom data attribute that you store in the Contact object. You can name it whatever you want, and would want to give it a Boolean value (EX "dark_mode": true). Then, based on the value of that attribute you can choose to send your customer the dark-mode version of the Outbound Chat or the regular version. You would set that in the audience rules for the two Chats.

 

This is a great one to flag on the @Product Wishlist​ !


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