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The future of financial support: How IG Group is transforming with AI

7 days ago

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Ryan NaziriNew Participant

Workflows & Automations

Jira for Tickets: Status Syncing - Intercom -> Jira

Via Jira for Intercom, is it not possible to sync Intercom ticket status to Jira item status (Intercom → Jira)?I know you can do Jira → Intercom. I just assumed in the Intercom Workflow editor you’d be able to wire up the same going the other directi

3 minutes ago

Aidan LeeNew Participant

Mobile SDKs

Survey close button (X) unresponsive on iOS - touch events not registering

SDK Version: Intercom iOS SDK 19.4.1 Platform: iOS 26.1 Integration: Flutter (via intercom_flutter wrapper) Description: The close button (X) on surveys does not respond to touch events on iOS. Users cannot dismiss surveys by tapping the close bu

2 hours ago

lifanActive User

Messenger

Does intercom provide API for typing indicator?

We are building AI similar to Finn that can answer user’s queries. We are wondering if Intercom provide such API that can indicate a typing activity so user can know we are responding.

2 hours ago

Lizzie HolmesNew Participant

API & Webhooks

Preserve markdown formatting in tickets (Ticketing API)

Intercom tickets created via the Ticketing API are stripping markdown formatting from submitted content, including line breaks, lists, and code blocks. As a result, structured technical messages become difficult or impractical to read, particularly w

1 day ago

Jill BraggNew Participant

Outbound

Not Able to Copy/Save to PDF on Long Side Conversation Threads

Currently, there’s no way to download/export a side conversation. As a workaround, I tried copying the whole side conversation thread & then saving it as a PDF. However, that doesn’t seem to work on longer threads. Only 4 or 5 of the replies in t

1 day ago

epapaNew Participant

Mobile SDKs

Android SDK Survey Crash - Unable to destroy activity {io.intercom.android.sdk.survey.ui.IntercomSurveyActivity}

Hello, I’ve got a crash using the Android SDK but can’t say more than the device details and the stacktrace, which I report here.Hope you know more and got to fix it.Intercom Android SDK: v17.3.0Device: Samsung Galaxy A13 - Android 14Fatal Exception:

1 day ago

William PowellNew Participant

API & Webhooks

Send Message Without conversation being set to "Waiting on Customer" state

We are sending messages using Intercom’s REST API and after completing a task on our platform side, we would like to inform the customer that:“The team will get back to you on this. Our usual reply time is 1 day. You'll get replies here and to email@

1 day ago

Thomas, AndyNew Participant

Mobile SDKs

Loading Blur seen on XCode 26 & iOS 26

I’m seeing an issue with a “blur” overlay being left on top of the conversation window when Intercom loads after calling [Intercom presentMessageComposer:NULL] or [Intercom presentMessageComposer:@”text”]This only happens when building on XCode and o

1 day ago

ccecoly778New Participant

Workflows & Automations

Embedding interactive elements in intercom, rendering & performance questions

Hey everyone, hope you’re doing well!I’ve been experimenting with integrating more interactive elements and fun widgets into my intercom inbox and help center pages to make the experience more engaging, but I’ve run into some rendering and performanc

3 days ago

lilly32New Participant

Connect with Fin Users

How can construction companies like AMC Construction improve customer communication during projects?

I’m looking for best practices on how construction companies such as AMC Construction can manage customer communication more effectively throughout a project lifecycle.What tools or workflows work best for handling client inquiries, project updates,

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4 days ago

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