When designing a product tour using Intercom, I have found that CSS classes and ID's for elements contained within an iframe are not visible to the tour bot. I have tried using the advanced css ID callout in the product tour but to no avail. Please help!
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Can I select CSS classes within an iframe when designing a Product Tour?
Best answer by Eric Fitz
Hey @anneliese! This is expected behaviour, I'm afraid.
The Intercom Messenger and all Messenger-based features like tours don't support being used with/on iframes.
Specifically, an iframe on a website acts like a self-contained, separate webpage, so if the Messenger is not installed in the same iframe, there will be issues trying to recognise and use the tour with stuff inside the iframe.
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