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Product Tour for website on mobile phone


Hello

We schedule a product for onboarding 28k users. At the end only 4K saw the product tour, the problem is all the other register on the website but on mobile phone.

 

Product Tour does not work mobile ?

Is the only way to reach those people is to create e mobile carroussel ? Bur for me mobile carrousel is for SDK et non responsive website right ?

 

How to handle those people ?

 

Thanks 🎈

Best answer by Kevin Bendixen

@marie p11​ Correct, Product Tours don't work on mobile. Check this forum post for the current best practice of how to reach those users.

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8 replies

Kevin Bendixen
Top Expert ✨
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@marie p11​ Correct, Product Tours don't work on mobile. Check this forum post for the current best practice of how to reach those users.


  • Author
  • Connector
  • 9 replies
  • June 2, 2021

So the best practice is to pay Series then ?

The work around is to create post that follow themself as Mobile carousel is doing ?


Kevin Bendixen
Top Expert ✨
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@marie p11​ Yes, the best option is to set up a series as shared in the other topic and then use two different paths depending on the platform of the user. I wouldn't suggest to then use multiple posts for the mobile path, but rather explain the onboarding steps in one post or link to some other content like a help desk explaining it in detail or maybe a video explaining the mobile view. Multiple posts might not trigger automatically without the user refreshing manually.


  • New Participant
  • 3 replies
  • June 7, 2023

@Kevin Bendixen - Thanks for expanding on these issues. Do you happen to know how to deactivate product tours for mobile screen sizes? Setting up a series makes sense, but I'm wondering how to disable existing tours for users with mobile screen sizes?


Kevin Bendixen
Top Expert ✨
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@Julius Geis There’s no need to deactivate them for mobile devices because they don’t work on there in the first place.


  • New Participant
  • 3 replies
  • June 9, 2023

@Kevin Bendixen, hmm not in our case. The tour still loads with you open our app via mobile browsing. And of course, then point to different directions and messes up the tour as designed. Any idea?


  • New Participant
  • 1 reply
  • February 22, 2024

Hi, is there any chance that Product Tours will work on web mobile in the future? They are the best for onboarding new features.


bernice
Intercom Team
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  • Intercom Team
  • 230 replies
  • February 26, 2024

Hey @Alana Gazola - we offer Mobile Carousels for similar actions that you would carry out with a Product Tours 🚀 You'll find more on Mobile Carousels in these articles from our Help Center:

Onboard and nurture your app users with Mobile Carousels

Design and build a Mobile Carousel

 


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