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Answered

Can we change the background of the bot chat?

  • November 12, 2021
  • 6 replies
  • 255 views

Is it possible to change the appearance of the custom bot chat? The transparent chat options are on top of my landing page background, making them difficult to read. Any help is greatly appreciated!

Best answer by Eric Fitz

Hey @vincent p​, the transparent background will appear when a visitor/user hasn't clicked on the Messenger icon to engage with the bot or your team. There's currently no way to disable this feature, but I'd be happy to flag your feature request here via our @Product Wishlist​ group.

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6 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • November 15, 2021

Hey @vincent p​, the transparent background will appear when a visitor/user hasn't clicked on the Messenger icon to engage with the bot or your team. There's currently no way to disable this feature, but I'd be happy to flag your feature request here via our @Product Wishlist​ group.


  • New Participant
  • 1 reply
  • December 8, 2021

This really would be user useful. Our website has a light theme and the transparent chat window makes the interactions and response buttons pretty hard to read.


  • New Participant
  • 1 reply
  • December 17, 2021

Our site also has a light theme and is encountering this issue. I'm attaching an example. We would also appreciate the ability to toggle whether we launch our custom bot with a snippet or an opened chat with a background.intercom-no-background-example


Lucía
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  • Active User
  • 21 replies
  • August 22, 2022

🙋🏽‍♀️tagging along!


  • New Participant
  • 1 reply
  • June 21, 2024

Hey! This issue stills happen today, right? No plans to correct it?


bernice
Intercom Team
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  • Intercom Team
  • 230 replies
  • July 1, 2024

Hey @Lucas Berger 👋 At the moment, it is is expected behaviour that, when an initial bot message containing reply buttons is sent, the Messenger will have a transparent background. Clicking into the conversation should display the Messenger in its original view. I'm afraid that it is not possible to disable this functionality at the moment. This has been passed this along as a feature request for our product team to review 🙂

 


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