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Answered

Can articles have a "next verification date"?

  • December 16, 2022
  • 3 replies
  • 72 views

Hello! We would love to be able to set a "verification interval" for our help articles. We use this feature in Guru and it's very useful for keeping our internal knowledge base up-to-date. It would be even more useful for our Intercom help articles, since we want to be sure we're providing customers with accurate information.

 

Thank you!

Best answer by Landon Bennett

You can do this with an Intercom app: Docs Fresh.

You can create policies with certain verification intervals. It will also scan for things like broken links and automatically assign tasks for your team to make updates. 

Here’s the app in the app store

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3 replies

Daniel M15
Employee
  • Employee
  • 240 replies
  • December 19, 2022

Hey @suzan​! Daniel from Customer Support Engineering here πŸ”§ 

 

At the moment, it isn't possible to set a "next verification" date for articles.

If this is something that you'd like to see implemented in the future, make sure to drop it in our Product Wishlist Group 😊 And remember to keep your eyes on our New At Intercom page to stay up to date with all of our latest product announcements and updates πŸ‘€


Landon Bennett
Forum|alt.badge.img

You can do this with an Intercom app: Docs Fresh.

You can create policies with certain verification intervals. It will also scan for things like broken links and automatically assign tasks for your team to make updates. 

Here’s the app in the app store


Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • December 17, 2023

Thanks for chiming in @Landon Bennett !

Glad to hear that there’s an integration out there that can help our customers out!


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