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Where can I find the Conversation ID in the new inbox?

  • March 24, 2023
  • 1 reply
  • 412 views

I’m trying to find the Conversation ID inside the conversation details in the sidebar of the new Inbox. This information was nested under Conversation details, I don’t see this info anymore. Where is it now in the new Inbox or do I need to set it up to show the Conversation ID? Grabbing it from the browser tab URL bar is a hassle and prone to mistakes. 

 

Best answer by Racheal

Hey @User832 Racheal from the support engineer team here👋 

 

The Conversation ID can be found within the Attributes app in the side panel:

 

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • March 24, 2023

Hey @User832 Racheal from the support engineer team here👋 

 

The Conversation ID can be found within the Attributes app in the side panel:

 


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