Skip to main content
Answered

I got this error "Domain=NSCocoaErrorDomain Code=4864". Has anyone else found this error?. And Please, help me.


[Intercom] Error unarchiving Object: Error Domain=NSCocoaErrorDomain Code=4864 "*** -[NSKeyedUnarchiver _initForReadingFromData:error:throwLegacyExceptions:]: data is NULL" UserInfo={NSDebugDescription=*** -[NSKeyedUnarchiver _initForReadingFromData:error:throwLegacyExceptions:]: data is NULL}

Best answer by Daniel M15

Hey @Saowaluck Tussakorn! Daniel from Customer Support Engineering here 🔧 

 

The error you are seeing relates to Identity Verification. Specifically, there is a problem with the user_hash value you are sending; the value does not match what Intercom is expecting. You can find the full guide on setting up this functionality here - don’t forget to use our built-in calculator to check that the user_hash values that you are sending match the expected value in Intercom.

View original
Did this topic help you find an answer to your question?

3 replies

Shauna
Intercom Team
Forum|alt.badge.img+4
  • Intercom Team
  • 159 replies
  • April 20, 2023

Hey @Saowaluck Tussakorn 👋🏼  Shauna here from Intercom Support! 

Could you provide additional context on where exactly you get this error? What are you doing when you get this error? 

We can check this out for you 👀


@Shauna Thank you for reply me.
For IOS SDK I use command Intercom.initialize() then I got this error, So I can not use command Intercom.loginUser and got new error.

Error Domain=IntercomSDKErrorDomain Code=401 "ERROR - [HTTP 401] - Failed Identity Verification check" UserInfo={NSLocalizedDescription=ERROR - [HTTP 401] - Failed Identity Verification check}

 


Daniel M15
Employee
  • Employee
  • 240 replies
  • Answer
  • April 26, 2023

Hey @Saowaluck Tussakorn! Daniel from Customer Support Engineering here 🔧 

 

The error you are seeing relates to Identity Verification. Specifically, there is a problem with the user_hash value you are sending; the value does not match what Intercom is expecting. You can find the full guide on setting up this functionality here - don’t forget to use our built-in calculator to check that the user_hash values that you are sending match the expected value in Intercom.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings