Skip to main content
Answered

Typeform App Integration: How to prevent responses as notes in Intercom inbox

  • April 19, 2023
  • 1 reply
  • 53 views

We’ve just fired up an intercom outbound post asking users to complete a survey using the Typeform app “block”.

It’s working as expected, but there’s now a flood of Intercom inbox responses with their Typeform results as a “note”.

This is not helpful for my CS team, so is there a way to prevent those “notes”, auto-close those comments, etc?

 


 

 

Best answer by Daniel M15

Hey @kyle_johnson! Daniel from Customer Support Engineering here 🔧 

 

This app is actually created by the Typeform team, so they are going to be the best place for you to reach out to for support. You can find the place to contact them in the description of the app’s settings. I believe this may be expected behaviour of the app, but it would be worth reaching out to them to confirm.

View original
Did this topic help you find an answer to your question?

1 reply

Daniel M15
Employee
  • Employee
  • 240 replies
  • Answer
  • April 24, 2023

Hey @kyle_johnson! Daniel from Customer Support Engineering here 🔧 

 

This app is actually created by the Typeform team, so they are going to be the best place for you to reach out to for support. You can find the place to contact them in the description of the app’s settings. I believe this may be expected behaviour of the app, but it would be worth reaching out to them to confirm.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings