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Answered

Inbox Rules Log

  • May 5, 2023
  • 1 reply
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Nancy
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  • 2 replies

I have set up some rules that send notifications to specific Slack channels that we use internally, when a conversation has not received a reply within a set time period. 

I found these rules Paused this morning, where I had set them live myself (and notifications were working). Does anyone know if there is a log of user actions on Inbox rules that would help me figure out which one of my team did this? 

Best answer by Racheal

Hey @Nancy Racheal from the support engineer team here👋 

 

We do have our Teammate Activity Logs, but I’m afraid they do not track assignment rule status updates (definitely a great feature request though!). If you’d like you can write into support so we can see if there is anything helpful in our internal logs.

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Racheal
Intercom Team
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  • May 8, 2023

Hey @Nancy Racheal from the support engineer team here👋 

 

We do have our Teammate Activity Logs, but I’m afraid they do not track assignment rule status updates (definitely a great feature request though!). If you’d like you can write into support so we can see if there is anything helpful in our internal logs.


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