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Answered

Capture URL when Ticket Created

  • May 24, 2023
  • 1 reply
  • 223 views

I have a ticket set up for users to submit bugs. They click on an element, I launch the Messenger to have user create the ticket. However, I want to track the URL that the user was on when they submitted the bug/ticket. 

 

Is there a way to do this?

Best answer by Jacob Cox

Hey there @Steve Ervin !

 

There isn’t a way to perform such an action out of the box and I’m not really seeing a path forward to do this with our Webhooks and REST API either 😕

I’m going to flag this as a Feature Request with our Product Team so they know there’s some interest being able to automatically set such attributes on Tickets!

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • June 3, 2023

Hey there @Steve Ervin !

 

There isn’t a way to perform such an action out of the box and I’m not really seeing a path forward to do this with our Webhooks and REST API either 😕

I’m going to flag this as a Feature Request with our Product Team so they know there’s some interest being able to automatically set such attributes on Tickets!


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