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Answered

Notifications

  • June 6, 2023
  • 1 reply
  • 42 views

If we connect Intercom in our developed app, when we send messages to our customers, how will they receive notifications? 
Like will they see “you’ve got a new message from [app name]? 

Best answer by Racheal

Hey @Celine Racheal from the support engineer team here👋 

 

I believe we covered this in our conversation already but I’ll add here for future viewers! This is an example of what a push notification would look like from the end-user's view:

bCGx0ofBWxXOR1mkQ_N9OwSVZOfN91iX0ECINZ6Hu3LTPw0DmwVxnggVBWnBikb-xJDd0BGCx8q8BdVJeTTRAFA_GJXSgVV4aO8OJiMBzVuByEbmgymP07TfMNYfMC0tu3p_yWsY?expires=1686271698&signature=c72fb1f30e3fd687dc49b0066862a9e28ac7e9716ede4504f73bee7b8ec68671

More on pushes here! If the user is inside of your app they will receive the message at the bottom of their screen, like so:

Screenshot+2023-06-07+at+9.14.21+PM.png?expires=1686271698&signature=fa13f5f8a378128ce9cf5592ba9a29cbfc8929c9b6bbdd74bbfd0dd95cd00d30

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1 reply

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • June 9, 2023

Hey @Celine Racheal from the support engineer team here👋 

 

I believe we covered this in our conversation already but I’ll add here for future viewers! This is an example of what a push notification would look like from the end-user's view:

bCGx0ofBWxXOR1mkQ_N9OwSVZOfN91iX0ECINZ6Hu3LTPw0DmwVxnggVBWnBikb-xJDd0BGCx8q8BdVJeTTRAFA_GJXSgVV4aO8OJiMBzVuByEbmgymP07TfMNYfMC0tu3p_yWsY?expires=1686271698&signature=c72fb1f30e3fd687dc49b0066862a9e28ac7e9716ede4504f73bee7b8ec68671

More on pushes here! If the user is inside of your app they will receive the message at the bottom of their screen, like so:

Screenshot+2023-06-07+at+9.14.21+PM.png?expires=1686271698&signature=fa13f5f8a378128ce9cf5592ba9a29cbfc8929c9b6bbdd74bbfd0dd95cd00d30


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