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Sending Images Directly via the Intercom API on WhatsApp

  • July 17, 2023
  • 1 reply
  • 316 views

 

Good morning, currently we are using the Intercom API with WhatsApp (inbound) and replying via the API. However, we are unable to find in the documentation how to respond to a conversation via API with an image. We would like to send an image directly, not just a URL.

Best answer by Racheal

Hey @Agente BM Racheal from the support engineer team here👋 

 

Are you looking to send a WhatsApp message via the API? If so, at the moment, Intercom does not support the ability to send WhatsApp messages via the API.  But I would love to pass this along as a feature request for the product team!

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • July 25, 2023

Hey @Agente BM Racheal from the support engineer team here👋 

 

Are you looking to send a WhatsApp message via the API? If so, at the moment, Intercom does not support the ability to send WhatsApp messages via the API.  But I would love to pass this along as a feature request for the product team!


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