Skip to main content
Answered

Disable the message sound when hide_default_launcher: true


Hello!

I hide my Intercom widget on some pages of the app using 

Intercom('update', {hide_default_launcher: true});

.

The problem is that the user still hears messages sound even when the chat is hidden.

Is there any way to mute the chat?

Or any other methods to hide chat completely, including the sound?

 

Best answer by Racheal

Hey @Edusson Dev Racheal from the support engineer team hereπŸ‘‹ 

 

You can turn on notification sounds for messages that you send in the General settings section of your Messenger settings. Here's a screenshot of where to find that πŸ‘‡

 

View original
Did this topic help you find an answer to your question?

2 replies

Racheal
Intercom Team
Forum|alt.badge.img+5
  • Customer Support Engineer
  • 512 replies
  • Answer
  • August 15, 2023

Hey @Edusson Dev Racheal from the support engineer team hereπŸ‘‹ 

 

You can turn on notification sounds for messages that you send in the General settings section of your Messenger settings. Here's a screenshot of where to find that πŸ‘‡

 


  • Author
  • New Participant
  • 1 reply
  • August 16, 2023

Racheal, thanks for your attempt to help!

This may be helpful in some cases.

I seek a way to turn off the notifications from code though. Especially when 

hide_default_launcher: true

Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings