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Answered

Unnecessary wrapping of the welcome message due to scrollbar in Messenger


In Messenger setting page.

 

 

In production.

 

I want to show a two line welcome message. In settings page, it seems great. But, in production, it show me unnecessary scrollbar and it make unnecessary word break. 

 

I wonder if this is intentional or a bug and would love to see it fixed. If it is intentional, it would be nice to have the option to make the scrollbar thinner, or to adjust the font size of the welcome message.

 

 

안녕하세요 👋
도움이 필요하신가
요?

Best answer by Jacob Cox

Hi there @SeongHoon Ryu !

 

I’m able to replicate this on my own test site as well. I’ll make a Feature Request to our Product Team about that Font-Size suggestion!

For now, you’re best bet is to shorten your message enough so that there is a little bit of extra space for that scrollbar to be included in the Messenger.

Thanks for bringing that to our attention!

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3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
  • August 22, 2023

Hi @SeongHoon Ryu 

Jennifer here from Intercom

Can I ask what browser you are using? Is it Firefox or is this happening in all browsers? 🔍


  • Author
  • New Participant
  • 4 replies
  • August 22, 2023

@Jennifer K Yes! It happening in all browsers. I mainly using Chrome 116.0.5845.97.

 

Edge (i don’t use edge so it’s clean - no extension)
 

 

Chrome Incognito mode

 


Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • August 26, 2023

Hi there @SeongHoon Ryu !

 

I’m able to replicate this on my own test site as well. I’ll make a Feature Request to our Product Team about that Font-Size suggestion!

For now, you’re best bet is to shorten your message enough so that there is a little bit of extra space for that scrollbar to be included in the Messenger.

Thanks for bringing that to our attention!


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