We process incoming file attachments that can be delivered into our service in a variety of ways.
One common way is that external clients will send email attachments which we then need to process. We have a dedicated inbound email address intended for them to send theses attachments to, and it works great when they do that.
However, its also common they will send the attachment by email to our customer service address.
It should be simple for the agent to then forward the message with attachment to our dedicated inbound email processing address.
But I can’t for the life of me figure out how to do this in Intercom? Surely its possible to forward an email that we receive into the Intercom in-box??
Is there any other ways to get the file attachment to a separate email address so it can be processed?