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Answered

Line breaks in Messenger Special Notice & changes not live after setting live.


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Is there any ability to add line breaks in the Messenger settings > Special Notice:

Seems like Intercom doesn’t allow them: the line break has been added on the left but is not respected on the right,

Also, after clicking ‘Save and set live’, the changes are not live.

Is there a delay before the changes are live?

The Cloudflare cache has been cleared, but a hard refresh and incognito do not show the changes.

Best answer by Jennifer K

Hi @doig-mm 

Jennifer here from Intercom

It's currently not possible to add line breaks in the special notice but I can flag this as a feature request for you 🚀

There should not be any delay when the changes are set live unless you are already in the Messenger.

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2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
  • Answer
  • August 29, 2023

Hi @doig-mm 

Jennifer here from Intercom

It's currently not possible to add line breaks in the special notice but I can flag this as a feature request for you 🚀

There should not be any delay when the changes are set live unless you are already in the Messenger.


  • New Participant
  • 2 replies
  • September 1, 2023

I’m experiencing the same issue of the message not appearing after being set live. What trouble shooting steps should I go through to get the notice to work?


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