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Answered

Display "Sent" date on the messages

  • August 31, 2023
  • 1 reply
  • 147 views

I was wondering if there’s a way for us to display the date that the message was sent right on the chat box? Our chats includes reminders where dates are crucial.

Best answer by Shauna

Hey @User2541 👋🏼 Shauna here from Support! 

Do you mean, the way it says “sent 3hrs ago” but when you hover over the “3hrs ago” it shows the exact date and time 👇🏼

You’d prefer if it just showed the exact time and date when it was ‘sent’👌🏼 I'll definitely let the team know that this is something you would like to see in the future though. Happy to submit that as a feature request for you 😊  

I know it may seem self explanatory, but as it's great for the Product team to be able to see why introducing particular features is so important, I'd love to know a little more on your use case here 🚀

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Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • Answer
  • September 1, 2023

Hey @User2541 👋🏼 Shauna here from Support! 

Do you mean, the way it says “sent 3hrs ago” but when you hover over the “3hrs ago” it shows the exact date and time 👇🏼

You’d prefer if it just showed the exact time and date when it was ‘sent’👌🏼 I'll definitely let the team know that this is something you would like to see in the future though. Happy to submit that as a feature request for you 😊  

I know it may seem self explanatory, but as it's great for the Product team to be able to see why introducing particular features is so important, I'd love to know a little more on your use case here 🚀


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