I can see how to forward emails out of Intercom. But how can I make sure that when the conversation continues externally, then I don’t get sent all the conversations into Intercom?
Answered
Forwarding an email externally and removing it completely from Intercom
Best answer by Racheal
Hey
You would just need to make sure that you do not include an email address that is forwarded into Intercom, or a direct inbound email address (@intercom-mail.com) on the email thread.
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