Hi,
I've successfully set up the rules within the workflow, and the SAL report is functioning well, displaying misses and overall SLA performance. However, I'm encountering difficulties specifically with creating the inbox rules. Could you please offer guidance, possibly through screenshots or a video tutorial, on how to configure the inbox rules to meet all three conditions?
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/92d4f4b8-39b3-44bb-87fe-0ec03773fb4f.png)
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/5d65b8b7-f2d2-452b-bf39-3ee4ffa2cbf7.png)
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/ba011998-fdcc-41bf-b3fe-29ac5703bc71.png)