Skip to main content
Answered

Email Auto-Reply With ID Number

  • October 17, 2023
  • 1 reply
  • 325 views

Does anyone know if there is a way to have an automated reply to customer emails that includes the ticket/case/conversation ID? 

 

So, customer emails and gets an automated email back with a templated response, and the email also includes the ticket ID or case ID or conversation ID? Not fussed which ID, as long as it gives them some sort of number to reference.

 

Thanks in advance!

Best answer by Eden

Hey @Chris đź‘‹ Eden from the support engineer team here.

 

To confirm, you want to ID to be linked to the existing conversation the customer is having correct? Using Workflows, it doesn’t look like you can insert a dynamic “Conversation ID” attribute, however you should be able to create an auto-responder like this using a Custom Action! When sending the body of a Custom Action, you can insert the “Conversation ID” attribute like so: 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You can find a step by step guide on how to set up an auto-responder Custom Action in this article. đź‘Ť

View original
Did this topic help you find an answer to your question?

1 reply

Eden
Employee
Forum|alt.badge.img
  • Premier Customer Support Engineer
  • 121 replies
  • Answer
  • October 19, 2023

Hey @Chris đź‘‹ Eden from the support engineer team here.

 

To confirm, you want to ID to be linked to the existing conversation the customer is having correct? Using Workflows, it doesn’t look like you can insert a dynamic “Conversation ID” attribute, however you should be able to create an auto-responder like this using a Custom Action! When sending the body of a Custom Action, you can insert the “Conversation ID” attribute like so: 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You can find a step by step guide on how to set up an auto-responder Custom Action in this article. đź‘Ť


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings