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Answered

Intercom causes app to stop responding in React Native iOS

  • October 23, 2023
  • 1 reply
  • 102 views

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Open the intercom modal → swipe left (the go back gesture) → the app freezes as a result. Issue is only on mobile iOS.

This question describes my problem, but has no public-facing solution.

@intercom/intercom-react-native versions: 6.0.1 and 6.1.0

iPhone 13 physical device and iPhone 14 Pro simulator

iOS 16.4 and 16.6

react-native 0.72.6

Best answer by Jacob Cox

Hi @tex !

Thanks for those details! Our support team never received a response from the previous user who reported this issue so they weren’t able to pursue it! I’m going to send you over to the Support side of things so I can maintain in better contact with you about this. I’ll reach out to you via a support convo that you should receive via the email address that you signed up with. Let me know in our conversation here if you don’t receive that email message!

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • October 31, 2023

Hi @tex !

Thanks for those details! Our support team never received a response from the previous user who reported this issue so they weren’t able to pursue it! I’m going to send you over to the Support side of things so I can maintain in better contact with you about this. I’ll reach out to you via a support convo that you should receive via the email address that you signed up with. Let me know in our conversation here if you don’t receive that email message!


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