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Answered

Webhook is triggered multiple times when it shouldn't be

  • November 3, 2023
  • 1 reply
  • 146 views

Can’t work out why my intercom series is triggering 4 webhook triggers (n8n executions) for the same payload/customer (user a)

series:


n8n executions : 

bare in mind the final merge2 in n8n waits for both inputs then sends slack message.
all nodes set to execute once.
in the left panel you can see the webhook was triggered 8.11, 8.14, 8.16, 8.21 am

 

intercom webhook block stats


user a should only have triggered the webhook once
 

Best answer by Racheal

Hey @Janet Carolan Racheal from the support engineer team here👋 

 

This one would be best for the support team to dig into for you. I’ll go ahead and forward this conversation into our engineer team!

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1 reply

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • November 7, 2023

Hey @Janet Carolan Racheal from the support engineer team here👋 

 

This one would be best for the support team to dig into for you. I’ll go ahead and forward this conversation into our engineer team!


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