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Answered

Can´t find SLA button on automation flows

  • November 16, 2023
  • 1 reply
  • 124 views

When creating a automation flow, i want to assign SLA time as is mentioned in the article, but cant find the button  https://www.intercom.com/help/en/articles/6546152-hit-your-response-time-targets-with-sla-rules

is there any aditional settingd need to be done?

thanks

 

Best answer by Racheal

Hey @Pura Mente Racheal from the support engineer team here👋 

 

Applying SLAs automatically begin on our Scale subscription. If you need a hand upgrading your subscription feel free to reach out to our Sales team to get you sorted!

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • November 21, 2023

Hey @Pura Mente Racheal from the support engineer team here👋 

 

Applying SLAs automatically begin on our Scale subscription. If you need a hand upgrading your subscription feel free to reach out to our Sales team to get you sorted!


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