When creating a automation flow, i want to assign SLA time as is mentioned in the article, but cant find the button https://www.intercom.com/help/en/articles/6546152-hit-your-response-time-targets-with-sla-rules
is there any aditional settingd need to be done?
thanks
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/ac5c2639-7ce7-4177-b072-33ab0e84bbf6.png)