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Answered

I can't view chats on the Help Desk.

  • December 4, 2023
  • 1 reply
  • 62 views

 It shows me an error message: An error occurred while loading your conversations. I tried reloading my page, opening in incognito, restarting my device, to no avail. I have intercom on my phone as well, and it’s working there. Help please. 

The error on my Help Desk inbox

 

Best answer by Jennifer K

Hi @Lorenzo_Japco 

Jennifer here from Customer Support 😀

Are you still having issues?

There are a few troubleshooting steps we can try here to resolve or isolate what is causing this issue for you:

- A hard refresh (Command + Shift + R on a Mac, or Ctrl + Shift + R on Windows)

- Testing in an incognito browser (Command + Shift + N on Mac, or Ctrl + Shift + N on Windows)

- Testing a different browser to the one that you’re using

- Testing an alternative wifi network or from a personal hotspot on a mobile phone

- Disable any browser extensions

 

Could you try these options and let me know if the issue persists, please? 👀

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1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
  • Answer
  • December 5, 2023

Hi @Lorenzo_Japco 

Jennifer here from Customer Support 😀

Are you still having issues?

There are a few troubleshooting steps we can try here to resolve or isolate what is causing this issue for you:

- A hard refresh (Command + Shift + R on a Mac, or Ctrl + Shift + R on Windows)

- Testing in an incognito browser (Command + Shift + N on Mac, or Ctrl + Shift + N on Windows)

- Testing a different browser to the one that you’re using

- Testing an alternative wifi network or from a personal hotspot on a mobile phone

- Disable any browser extensions

 

Could you try these options and let me know if the issue persists, please? 👀


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